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  • 1. What security precautions should I take for keeping my account information safe? Public
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    Even though we are making use of technology to keep your account information safe as it passes over the Internet, you still play an important role in keeping your account safe. The primary information you should protect is your account number, PIN, and/or password used to access Connection's Internet services. You should memorize your password, do not write it down. Change your passwords often. Log off when you are done and do not leave your computer unattended. When selecting a password do not   More...
  • 2. How can I tell for sure if my connection is actually running in secure mode? Public
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    It's important that your personal information is secure. Two general ways to ensure that you are on a secure web page is (1) look at the address bar of the web page URL to begin with "http s " and (2) look for the padlock icon in the status bar (not the Web page display area). Web sites use certificates as part of a system for securing online information and transactions. Typing https:// as opposed to the standard http:// into the Web site address activates the certificate. (Your browser may dis  More...
  • 3. How safe and secure is my Home banking and Bill Pay account information? Public
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    First of all, your account information is password protected. Even if someone knows your account number, they can't access your accounts without your password. For your safety, if this password is input incorrectly five times, the account is automatically locked. Also, our online services use encryption to send and receive account information and transactions. This means that information is unrecognizable as it is transmitted via the Internet. The encrypted information is translated after it rea  More...
  • 4. How does encryption work? Public
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    All Web pages that are secured on the Web use encryption to ensure that unauthorized individuals cannot read your sensitive data. Encrypted data moves across the Internet as a string of unrecognizable numbers that cannot be decrypted into the actual information without a numeric key. This numeric key is randomly generated and agreed upon by your browser and our Web site each time you establish a connection with Connection’s secure Web pages. This makes it possible for your computer and ours   More...
  • 5. What is a firewall? Public
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    A firewall is used to prevent unauthorized access to a network. A network can be made up of a company's local area networks, wide area networks, and the Internet, or it can be just an Internet Service Provider preventing inappropriate access to the files of its customers. The firewall's role is to ensure that all communication between an organization's network and the Internet, in both directions, conforms to the organization's security policies.
  • 6. Why do I have to show identification when conducting a transaction? Public
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    Our request for identification is made so that we can ensure the security of your account information and money. With a large number of members, it is difficult for us to know each of you by sight. Showing proper identification ensures that the person who is requesting the transaction is entitled to do so.
All information provided through this site is intended to be accurate. However, there may be inaccuracies from time to time which we will make every attempt to correct immediately. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional.